TAVOX Microsoft Support
& Digital Enablement

Smarter Support. Stronger Governance. Faster Adoption.

TAVOX delivers a scalable Microsoft support and optimisation service designed to help organisations get more value from Microsoft 365, Teams, and Power BI – with enhanced support for Directors and business‑critical users.

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The Challenge

Most organisations rely heavily on Microsoft 365 — but only use a fraction of its capability. Common issues include:

Slow or inconsistent support
Poor governance and security gaps
Under‑utilised tools (Teams, Power BI)
Licensing waste and unnecessary spend
Lack of training and low adoption
No structured roadmap for improvement

TAVOX solves this with a structured, proactive support model that strengthens governance, accelerates adoption, and ensures your Microsoft environment works the way it should.

What’s Included: Core Support for All Users

Microsoft 365 Support

Licensing optimisation
Outlook, Word, Excel, PowerPoint, OneDrive
Security & compliance (MFA, DLP, backups)
Best‑practice configuration and troubleshooting

Microsoft Teams Support

Channels, permissions, governance
Meetings, conferencing, and collaboration
SharePoint storage and file‑sharing best practice

Power BI Support

Workspace creation & governance
Dashboard/report optimisation
Data source connectivity (Excel, SQL)
Capacity, usage, and performance monitoring

Enhanced Director Support (2 Users)

For senior leaders who need priority access and advanced capability:

Priority escalation
Advanced configuration & reporting
Coaching on Microsoft apps
Support for Visio, Project, Dynamics, Power Apps

How TAVOX Delivers

Helpdesk Support

UK business hours
Email ticketing for traceability
Phone/Teams urgent escalation

Proactive Optimisation

Licensing reviews
Security & compliance checks
Governance reporting

Training & Enablement

Quarterly workshops
How‑to videos & documentation
Adoption support

Pricing: Pay‑As‑You‑Go Model

Perfect for organisations with occasional or variable support needs. No monthly commitment, just expert support when you need it.

Pay‑As‑You‑Go Support£50 /incident

No monthly commitment
Access to high-level expertise

Additional Services

Workshops

£100 /session

Development

POA

What This Service Enables

Reduced downtime and faster issue resolution
Stronger governance & security
Optimised Microsoft licensing costs
Better adoption of Teams & Power BI
Scalable support as your organisation grows

Ready to Modernise Your
Microsoft Environment?

TAVOX provides the support, governance, and enablement your organisation needs to get more from Microsoft 365 — securely and efficiently.